- Frequently Asked Questions
Everything You Need to Know About WyzeCare
Find clear answers about how WyzeCare works, automated check-in calls, patient and family alerts, privacy, setup, and how our solution fits into your care team’s workflow.
WyzeCare FAQs
01. How does WyzeCare work?
WyzeCare uses AI-powered phone calls to check in with patients, residents, or loved ones on a schedule you choose. During each conversation, the system asks about important wellness indicators such as pain, medication, mood, mobility, and other concerns. Responses are analyzed in real time, and potential issues can be flagged and routed to the appropriate care team member.
02. Does the patient or resident need to download an app?
03. How often can WyzeCare make check-in calls?
04. What happens if WyzeCare detects a potential concern?
When a patient’s response indicates a potential concern, WyzeCare can flag the response and send an alert to the appropriate care team member. For example, a patient reporting new or significant pain may trigger an alert for follow-up. This helps your team identify potential issues sooner rather than waiting until the next scheduled visit or phone call.
05. Can WyzeCare help reduce missed follow-ups?
WyzeCare automates routine follow-up calls, helping ensure that scheduled check-ins happen consistently. Instead of relying entirely on staff availability to make every call, care teams can use automated outreach to maintain regular contact with patients after discharge and identify concerns that may otherwise go unnoticed.
06. Can families receive alerts about their loved one's check-in?
Yes. WyzeCare can provide family alerts when a conversation identifies a concern, helping families stay informed without requiring them to call or check in constantly. This can provide additional peace of mind while giving families timely information when something may require attention from the care team.
