Effective Date: August 12, 2025
Last Updated: April 6, 2026

WyzeCare provides AI-powered check-in and wellness monitoring services for older adults, caregivers, and care teams. Protecting your privacy is central to how we design and operate our services.

This policy explains how we collect, use, store, and protect information when you use our website, portal, or related services.

1. Information We Collect
a. Information you provide
  • Account and facility details: name, facility name, contact info, payment info, authorized users
  • Care recipient details: contact info, check-in preferences, wellness responses
  • Caregiver and family contacts: names, relationship, phone, email for notifications and reports
  • Consent records: participation, data use, and voice interaction consents
  • Support communications: messages you send to our team
b. Information collected automatically
  • Usage data: clicks, views, and interactions to improve reliability and design
  • Device and network: IP address, browser, operating system, referring URLs
  • Voice and call metadata: call duration, timestamp, and response summaries; full recordings are saved for up to 90 days, and can be provided if requested by contacting support.
c. Information from third parties
  • Payments: handled by Stripe, which stores financial data under PCI-DSS
  • Cloud and telephony: AWS, Twilio, and Retell provide hosting and voice infrastructure
2. How We Use Information
  • Deliver scheduled AI check-ins and log responses
  • Generate summaries, alerts, and reports for authorized recipients
  • Process payments and manage subscriptions
  • Improve user experience and platform performance
  • Maintain security, prevent misuse, and troubleshoot issues
  • Meet legal and regulatory obligations

We do not sell or rent your information.

AI-generated insights are informational only. They do not replace clinical judgment, diagnosis, or professional medical care.

3. Data Storage and Retention
  • Voice metadata and AI response logs: up to 90 days unless you request earlier deletion
  • Account data: retained while the account is active and up to 12 months after closure, unless the law requires longer
  • Payment records: kept as required by financial recordkeeping laws, typically 7 years

AWS, Retell, and Twilio retain limited call and metadata logs under their policies, commonly 30 to 90 days.

You can request deletion at any time by emailing support@wyze.care.

4. Your Choices and Control

You can request to:

  • Access and review your data
  • Correct inaccuracies
  • Delete data, subject to legal limits
  • Export data in a portable format
  • Withdraw consent for optional uses

Contact support@wyze.care. We will respond within a reasonable time consistent with applicable law.

5. Information Sharing

We share information only as needed to:

  • Provide services through vendors like AWS, Twilio, Stripe, and Retell
  • Notify authorized caregivers and family members
  • Comply with law or valid legal process
  • Protect users, property, and systems from misuse or harm

Vendors are contractually required to protect data and use it only to deliver services.

6. Security

We use administrative, technical, and physical safeguards, including:

  • Encryption in transit
  • Role-based access controls and authentication
  • Audit logging
  • Regular security reviews and vulnerability testing
  • HIPAA-ready cloud infrastructure
7. AI Use and Limitations

WyzeCare uses AI to facilitate conversations and interpret responses. AI can be imperfect. Health-related insights are informational only. Always review with qualified medical professionals before taking action.

If a facility creates or customizes scripts, the facility is responsible for that content and its outcomes.

8. Children’s Privacy

WyzeCare is intended for adults, caregivers, and authorized healthcare staff. It is not designed for children under 13. We do not knowingly collect data from children without verified consent.

9. Text Messaging

WyzeCare offers optional text message alerts for check-in results and wellness notifications. These alerts help families stay informed and/or give facilities a simple way to monitor patient status. By providing a mobile phone number and selecting alert preferences in the WyzeCare application, the account holder confirms their consent to receive these messages. Message frequency varies based on check-in results and alert conditions. Standard messaging and data rates may apply. Consent to receive text messages is not a condition of using WyzeCare.

Some alerts are available to families by default, and facilities can enable or disable alerts for their own staff. The WyzeCare application shows the alert types that apply to each user account. All text messages follow carrier character limits and delivery rules.

A user can stop receiving text messages at any time. Reply STOP to any WyzeCare message to end all text alerts linked to that phone number. Reply START to resume receiving messages. Users can also manage notification settings inside the WyzeCare application, and changes made there may take a short time to appear in the carrier system.

If a user opts out, critical safety alerts may not be delivered by text. The user will continue to receive notifications through email and the WyzeCare web portal. Families and facilities are encouraged to keep at least one active communication method on file so urgent notices can be delivered without delay.

WyzeCare does not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Support inquiries or help with opt-in or opt-out settings can be sent to support@wyze.care

10. OUTBOUND VOICE CALLS

WyzeCare places scheduled outbound AI wellness check-in calls to enrolled recipients as a core part of its service. These calls are not promotional or unsolicited. All recipients are enrolled in WyzeCare prior to receiving any outbound call.

Consent to receive outbound wellness check-in calls is collected at the time of enrollment. Enrollment is completed by the recipient directly, by an authorized family member, or by a facility administrator acting on the resident’s behalf. By completing enrollment and providing a phone number, the enrollee acknowledges and agrees to receive scheduled outbound calls from WyzeCare at the number provided.

WyzeCare does not place outbound calls to any individual who has not completed the enrollment process. Call frequency is determined by the check-in schedule selected during enrollment and may be adjusted at any time through the WyzeCare portal.

A recipient or their authorized representative may opt out of outbound calls at any time by contacting WyzeCare at support@wyze.care or by updating call preferences in the WyzeCare portal. Opting out of outbound calls does not affect access to other WyzeCare services, including email notifications and portal access.

WyzeCare does not share enrolled phone numbers with third parties for marketing or promotional purposes. Outbound call consent records are retained for the duration of the enrollment and for up to 12 months following unenrollment.

11. Changes to This Policy

We may update this policy as laws, technology, and our services evolve. We will revise the Effective Date.

12. Contact

WyzeCare Privacy Team
Email: support@wyze.care